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Shipping & Returns

Returns Policy

All international sales are final.

Items purchased on sale or discounted cannot be returned, refunded or exchanged.

You may return items within 7 days of receipt of delivery for new, unopened items if the item is; unused, unworn with labels in tact. Return shipping is the customers responsibility and will incur a $5 re-stocking fee.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Contact us at sales@deerone.com.au

 

Exchanges

We recommend you measure your childs foot as per our sizing guidelines on the website. However, if you need to exchange for another size we will endeavour to do so, and is subject to availability. Return shipping is the customers responsibility.


Shipping

We can ship to virtually any address in the world. 


Within Australia - Registered Post under 500 grams - $9.95 (takes up to seven days)

Rest of the World - Registered Post - $14.95 (takes up to 10 business days)

 



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